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EGIA Contractor University

Contractor Educational Programs

Customer Service Representative Coaching Workshop – by Brigham Dickinson

March 21, 2017 – Philadelphia, PA

Get all the tools you need to master call handling and book every call, while offering customers a WOW experience over the phone! In this dynamic course, you will learn a proven call handling process, as well as how to promote and sell service agreements on both inbound and outbound calls – a technique that could quite possibly double dealer service agreement sales OVERNIGHT!

During this presentation, you will learn:

  • Competency & Muscle Memory – Learn and develop the aptitude you need to effectively follow Power Selling Pros’ PROVEN call-handling process.
  • Confidence – Give new trainees and experienced call handlers alike more confidence and the ability to control the outcome of each call.
  • Customer Sensitivity – Increase call handler sensitivity to customers’ needs – attendees will learn how to listen more effectively and increase their emotional intelligence.
  • Proven Process – Trainees will learn our proven process and commit it to memory so that booking calls and wowing customers is intuitive on EVERY call.
  • Service Agreements – Course attendees will learn how to promote service agreements – and close them – over the phone.

This course can give your company culture a positive boost, increase trainee incomes, and bump up dealer sales. It is essential training for you and anyone in your office who answers the phone!

Event Details
Presenter Bio
Agenda

March 21, 2017
8:00 a.m. - 5:00 p.m.

Crown Plaza Philadelphia-King of Prussia
260 Mall Blvd
King of Prussia, PA 19406
Driving Directions

Registration is $850/person. Premium EGIA members can apply their EGIA Contractor University Training Investment Funds to cover this cost.

Cancellation Policy
The deadline to cancel your training registration without penalty is 15 days prior to the training start date. Registration cancellations received after the deadline will result in a loss of training funds. The full amount of training funds used to register for the training will be deducted from your account.

Brigham Dickinson

Brigham Dickinson

President & Founder of Power Selling Pros

powersellingpros.com


Brigham Dickinson is president and founder of Power Selling Pros, a leading coaching and training firm dedicated to teaching businesses to wow more customers. Brigham started Power Selling Pros when he saw that call handlers needed assistance consistently converting calls to bookings. As a result, Brigham answered the need by creating the Pattern For Excellence, a sequence of principles that guides call handlers through all stages of a call, from greeting to closure. Since 2009, Power Selling Pros’ growth comes through referrals alone, thanks to the proven call-handling process and their high level of customer satisfaction.

Part 1:
Introduction of Learners
Part 2:
Introduction to the Pattern for Excellences
Part 3:
What Great Customer Service Looks Like
Part 4:
Zero in on Your Company's Purpose
Part 5:
Create your WOW Experience
Part 6:
Action Plan
Part 7:
Summarize & Close
Contact Us
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