EGIA Contractor University™
Customer Service Excellence
Tuesday, December 19th 2017 – 10:00 – 10:45am Pacific (1:00 – 1:45pm Eastern)
What Skills and Habits You Can Expect To Take Away?
- How to Keep More of the Business You Have
- How to Build Breakthrough Relationships With Your Clients
- Telephone and Field Soft Skills Transfer
- How to Deal with an Angry Customer (and turn him into a Raving Fan)
- How to Generate Endless Referrals from the Field
- 10 Strategies Every Manager Needs to Know and Adopt
- The Value of Appreciation, Respect and Understanding
- Generating Leads and New Business from the Field (Increasing Revenue without Increasing Overhead!)
Who Should Attend this Webinar?
Office Staff, Technicians, Supervisors and Foremen, Sales People, GM’s and Service Managers