Small Commercial Energy Audit/Install Program Best Practices

Thursday, April 26, 2012, 1:00pm - 2:30pm (4:00pm - 5:30pm Eastern)

Learn how utilities are working with implementation partners to reach out to small business owners with offers of free or low-cost on-site energy audits with the bonus of free or low-cost installation of a few dollar-saving measures.

    This webinar will offer candid insights on:

  • Target and pre-qualifying hard-to-reach small business customers
  • Motivating customers to make additional energy-saving investments on their own
  • Tracking the impact of energy and non-energy program benefits

Who should attend: Energy and water utility and state/local government staff who design and implement programs that encourage homeowners to make energy/water efficiency and renewable energy improvements.

No need to travel! Learn at your computer! As easy as a conference call! Your EGIA Leadership Academy Web Exchange registration includes one phone line (or Voice-Over-Internet) connection plus a web link to the presentations. You are welcome to use the phone connection on a speaker phone and project the Web Exchange in a conference room so an unlimited number of your associates may participate. After the event, you will receive a link to the archived Web Exchange with unlimited access to presentation slides with an audio recording of the presenters and question-and-answer discussion.

Can't participate on this date/time? No problem, register anyway, participate live with those from your organization who can make it, and you will receive a video/audio recording link afterward to view and share with others in your organization.

If you have any registration questions contact:

EGIA Registration Support
(866) 502-2021



Paul Reid, Key Accounts Manager and Business Development/Public Benefit Programs Coordinator, City of Azusa (CA) Light and Water Department

City of Azusa Light and Water Department

Paul ReidPaul's responsibilities include: City Representative on the Azusa Chamber of Commerce, co-chairing the Annual Taste of the Town event, co-chairing the Legislative Committee for the Chamber, chairing the Economic Development Committee for the Chamber, Chairing the Public Benefit Committee for the Southern California Public Power Authority (SCPPA) and co-chairing pre-conference sessions at the Annual Utility Energy Forum (UEF). Before joining Azusa, Paul worked for Southern California Gas Company, Amoco Energy Trading, Edison International and New West Energy.

Bob James, Regional Business Development Manager, RHA


Bob JamesBob brings over 30 years of leadership and project management experience to RHA, including seven years of progressive experience in professional development and deployment of electric and water utility public benefit programs – with a strong focus on marketing to key account services, demand response and energy and water conservation. As the Regional Business Development Manager, Bob's focus is promoting RHA's professional services to local utility resources while continuing his efforts to coordinate and enhance client satisfaction by maintaining close relationships with many of the Program Managers. Previously Bob was responsible for the day-to-day operations of RHA's Los Angeles Office, providing oversight of multiple municipal energy efficiency programs, including the Energy Savings Assistance Programs for Southern California Gas and Southern California Edison, as well as SCE's Appliance and Energy Upgrade California Whole House Retrofit Program.

Kiazi Malonga, Pacific Gas and Electric Company

Pacific Gas and Electric Company

Kiazi MalongaKiazi manages energy efficiency programs which aim to reduce energy consumption for all customers in the service territory. These programs achieve this goal through offering integrated customer energy solutions which include both energy efficient options as well as renewables. Prior to his employment at PG&E, Malonga received a dual Master's from both American University and United Nations University for Peace in International Affairs and in Natural Resources & Sustainable Development. Malonga completed his Master's thesis which explored the implications of constructing the Grand Inga Dam on the Congo River (opportunities for development, environment challenges, and fears of corruption). Malonga also holds a BA from Stanford University in International Relations. Currently working in the energy & resource management industry nationally, he hopes to continue to build his industry knowledge as a young professional in the field.

James Swinger, The Energy Alliance Association

The Energy Alliance Association

James SwingerJames has managed hundreds of energy efficiency projects over the course of the past decade. TEAA is well known for its successful PG&E 3rd Party Program, the Energy Savers Program (ESP), which has provided cost-effective and innovative energy efficiency services to thousands of small and medium-sized businesses since 2002. TEAA also provides the direct implementation component for the Sonoma County, Napa County, and Mendocino County Energy Watch programs. James is Lighting Certified by the National Council on Qualifications of Lighting Professions and has received his Bachelors of Science degree in Environmental Studies & Planning from Sonoma State University.

Charmaine Cigliano, Section Manager, Orange and Rockland Utilities

Orange & Rockland Utilities

Charmaine CiglianoCharmaine Cigliano is Section Manager of Orange and Rockland's Customer Energy Services Department and has worked at O&R for over 23 years and now oversees the design, implementation and evaluation of energy efficiency, demand response, renewable, and low-income programs in New York, New Jersey and Pennsylvania. She is the Company's lead in meeting the energy efficiency goals of the New York State Public Service Commission's Energy Efficiency Portfolio Standard proceeding and sits on both the Implementation and Evaluation Advisory Groups in that statewide proceeding. She is an active member of the Association of Energy Services Professionals and is a frequent presenter at energy efficiency conferences and forums and recently moderated a panel session at the 2011 International Energy Program Evaluation Conference.

Ryan Southard, Program Manager, Willdan Energy Solutions

Willdan Energy Services

Ryan SouthardRyan Southard is Program Manager for the Orange and Rockland Utilities "Lighten Up" Program, which provides free energy efficiency surveys and low-cost energy efficient lighting retrofits for small commercial customers in the O&R service territory. He also advises planning and operations for the Con Edison Small Business Direct Install Program in the five boroughs of New York City. Ryan is a LEED accredited professional and holds an MS from the Columbia University Graduate School of Architecture and BA from Syracuse University.

Moderator: Ed Thomas

This event has passed and registration is now closed.
To access a recording of this event, contact:

EGIA Registration Support
(866) 502-2021

Registration Fees:

  • FREE registration for Utility & Government Employees
  • $195 regular registration for all others

You MUST register in advance to receive dial-in information and web access to the presentations.

Registration includes unlimited access for anyone in your organization to presentation slides with an audio/video recording of the presenters and question-and-answer discussion. Full contact information for all presenters is provided so you may contact them directly to ask your own questions.



This Event is sponsored by:

Richard Heath and Associates, Inc. (RHA) has over 30 years of experience managing comprehensive energy efficiency and demand side management projects in both commercial and residential markets usually operating in the most difficult and hardest to reach customer segments (Residential, Small/Medium Commercial and Industrial, Low Income).

Leadership Academy is brought to you by:

The Electric & Gas Industries Association (EGIA) is a non-profit organization that serves over 3,000 installation contractors, regional distributors, product manufacturers and other trade allies delivering energy efficiency and renewable energy solutions to millions of homes and businesses. EGIA also delivers services on behalf of electric, gas, water utilities and municipalities, including financing, rebate program administration and rebate processing; contractor network management, training and certification; and sales channel development and support. EGIA has facilitated the financing of over 80,000 residential and business projects valued in excess of $1 billion, and has administered over $450 million in rebate payments.

Promotional consideration provided by:

The Building Performance Institute, Inc. (BPI) is a recognized global leader, supporting the development of a highly professional building performance industry through individual and organizational credentialing and a rigorous quality assurance program. BPI works with building performance industry stakeholders to ensure that the professional bar for excellence in building performance contracting is established and maintained by creating and regularly updating technical requirements through an open, transparent, consensus-based development process.

Home Performance Resource Center The Home Performance Resource Center is a national not-for-profit organization formed to conduct research and education concerning the field of home energy performance. The Resource Center conducts research and documents home performance-related issues for government policy makers, residential energy efficiency program managers and industry stakeholders to promote job creation, economic recovery, lower household energy bills and deep reductions in residential carbon emissions through improved home energy efficiency.

State and Local Energy Report Launched in August 2008, State & Local Energy Report is a quarterly magazine designed to share successes and spur dialogue among all levels of government and key stakeholders on issues of energy efficiency, policy, technology, and economics.  Our sponsoring organizations include the National Association of State Energy Officials (NASEO), the National Association of Regulatory Utility Commissioners (NARUC), the National Energy Assistance Directors’ Association (NEADA) the National Association for State Community Services Programs (NASCSP) and the Energy Programs Consortium (EPC).

About Leadership Academy

Through direct engagement, webinars, presentations, workshops and network exchange's, Leadership Academy challenges organizations to commit to implement sustainable business practices, and encourage the firm owner's and management staff to actively participate in their, and the company's, long-term growth while integrating utility and government programs into successful business models.

The EGIA Leadership Academy helps attract and inspire those organizations seeking to grow their business to capitalize on numerous federal, state and utility initiatives aimed at encouraging home and business owners to install comprehensive energy efficiency and renewable energy related measures.